April 26, 2012  TO: UNIT LEADERS AND COMMITTEE MEMBERS,  FROM: GREG W. LEITCH, ASSISTANT SCOUT EXECUTIVE,  SUBJECT: INTERNET ADVANCEMENT TROUBLESHOOTING

Many of you have contacted the Council Service Center regarding technical support issues when using Internet Advancement via your MyScouting.org account. We apologize for the trouble and are working with you to find a solution.

Our National Office recommends the following troubleshooting tips when you encounter technical issues with Internet Advancement:

·         Internet Advancement will operate best when using Internet Explorer versions 7.0 through 9.0. If your computer is set for automatic upgrades, you may be using a version more recent than version 9.0

·         Be sure to turn off any toolbars that you have operating in Internet Explorer

·         Enable pop-up boxes to be displayed using your Internet Explorer settings

·         In the TOOLS area of your SETTINGS tab, be sure you have enabled “Display All Websites” and have disabled “Compatibility View” functions.

If you encounter continual issues after completing these steps, feel free to contact the Volunteer Support Department at the National Office by calling (972) 580-2267.

We appreciate all that you do for Scouting and you can always feel free to contact the Council Service Center at 903-597-7201 for assistance.